Rep Refinery routes happy guests to Google and Yelp, captures every complaint privately, and sends a personal recovery message before a bad experience becomes a public one.
A frictionless experience your guests will actually use — while the system handles everything behind the scenes.
Your restaurant receives custom QR cards — placed tableside, at the register, or in the check presenter. Subtle and premium.
Scanning brings guests to your branded landing page where they rate the experience 1–5 stars. Under 20 seconds, start to finish.
4–5 stars flow to Google or Yelp for a public review. 1–3 stars are captured privately and sent directly to your management team.
Every complaint lands in your team's hands in real time — with the guest's name and contact included. You know before anyone else does.
A personalized, time-delayed message goes out to every guest who leaves feedback — via the form or on Google — written to sound like a genuine, human reach-out from management.
No hidden fees. No long-term contracts. Cancel anytime.
+ $500 one-time setup fee
Setup fee covers landing page design, QR card creation, and full system configuration. Unlimited card design revisions included for the life of your account.
Most restaurants wait until their rating has slipped to act. The ones that win build the system now — while the guest is still at the table.
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